Promoting adequate quality of service levels in the electricity sector is an essential condition in order to ensure that the needs of the population are met and to guarantee well-being, as well as for carrying out an economic activity that can compete on a global scale.

Quality of service in the electricity sector may be analysed according to its two components:

  • Technical quality of service.
  • Commercial quality of service.


Quality of Service Annual Report 2017 Electric and Gas Sector [PDF]

More information in ERSE