Use our query mailbox or send us an e-mail

We will get back to you as soon as possible

Query mailbox Open Query mailbox

CLOSE

Send us your enquiry

Are you already an Iberdrola customer?
Basic information about data protection
Responsible party: IBERDROLA CLIENTES, S.A.U.
Purpose: Management of submitted requests and consultations.
Authority: Consent obtained, legitimate interest and compliance with regulations.
Recipients: Third-party work and service providers, including international transfers.
Rights: Access, rectification, deletion, limitation of processing, portability of data and objection, including objection to automated individual decisions.
From: User.

Follow us on our social networks

Everything you need to know instantly and directly through our Twitter, Facebook and Youtube channels. Follow us!

Call us

Our agents will be happy to address any matter with you
Remember to have on hand: Iberdrola Bill and the contract holder's ID card/tax ID number
Customer Service
900 225 235
24 hours
Local call cost
International Call: 00351 220 027 950
Business Client Support
808 50 60 00
working days, from 9am to 6pm
Headquarters
00351 213 502 750

Morada Iberdrola


Apartado 12011 EC
Picoas 1061-001
Lisboa
Language Calls from Spain Calls from abroad
French 900 322 033 96 232 80 22
English 900 322 044 91 649 63 30
German 900 322 049 96 232 80 21
Spanish, Catalan, Basque y Valencian 900 225 235 91 649 63 28

Customer Support Locations

Where to find us:

  • Faro Braga Aveiro Porto Lisboa Santarém Setúbal Vila Real Viseu Portalegre Leiria
    • FARO
    • Lg. Francisco Sá Carneiro, n.º 39, 8000-151 Faro From 9 a.m to 1 p.m and from 2 p.m to 7 p.m
    • BRAGA
    • Av. General Norton de Matos, 92, 4700-387 Braga From 9 a.m to 12:30 p.m and from 14:30 p.m to 7 p.m
    • Avenida Conde Margaride, nº 779, 4835-072 Guimarães From 9 a.m to 12:30 p.m and from 2 p.m to 6:30 p.m
    • AVEIRO
    • R. Dr. António C. Ferreira Soares, n.º 114, 4520-214 Santa Maria da Feira From 9 a.m to 12:30 p.m and from 1:30 p.m to 6 p.m
    • R. José Afonso, n.º 34, 3800-438 Aveiro From 9 a.m to 12:30 p.m and from 1:30 p.m to 6 p.m
    • PORTO
    • R. Combatentes da Grande Guerra, nº65, 4420-091 Gondomar From 9 a.m to 12:30 p.m and from 2:30 p.m to 7 p.m
    • R. Adélia Ferreira Santos Carvalho, nº134, 4470-130 Maia From 9 a.m to 12:30 p.m and from 2 p.m to 6:30 p.m
    • Av. da República, nº603, 4450-264 Matosinhos From 9 a.m to 12:30 p.m and from 2 p.m to 6:30 p.m
    • Pct. 25 Abril, nº122, R/C, 4430-257 Vila Nova de Gaia From 9 a.m to 12:30 p.m and from 1:30 p.m to 6 p.m
    • R.D.Pedro V., nº1340, 4785-308 Trofa From 9 a.m to 12:30 p.m and from 2:30 p.m to 7 p.m
    • Praça da Républica, nº100, 4050-497 Porto From 9 a.m to 12:30 p.m and from 2 p.m to 6 p.m
    • LISBOA
    • R. Almirante Gago Coutinho Nº 19B, 1885-036 Moscavide From 10h a.m to 1 p.m and from 2 p.m to 7 p.m
    • Av. Duque de Ávila, nº 98-A, 1050-084 Lisboa. From 9:30 a.m. to 1 p.m. and from 2 p.m. to 6:30 p.m
    • R. Serpa Pinto, nº 36, 2600-261, Vila Franca de Xira. From 9 a.m to 12:30 p.m and from 2 p.m to 6:30 p.m
    • SANTARÉM
    • R. Pedro de Santarém, nº38A, 2000-223 Santarém From 9:30 a.m to 12:30 p.m and from 13:30 p.m to 18:30 p.m
    • SETÚBAL
    • Av. Rainha D. Leonor, n.º 3 A - Cova da Piedade, 2805-012 Almada From 9:30 a.m to 1 p.m and from 2 p.m to 6:30 p.m
    • Praça do Brasil, nº 19, 2900-285 Setúbal From 9:30 a.m to 1 p.m and from 2 p.m to 6:30 p.m
    • VILA REAL
    • Av. 5 de Outubro, Edif. Quinta da Rosa - Loja 2, 5400-017 - Chaves From 9 a.m to 1 p.m and from 3 p.m to 7 p.m
    • Avenida Rainha Santa Isabel - LT 8 - ENT.B - Loja 4, 5000-434 Vila Real From 9 a.m to 1 p.m and from 2 p.m to 6 p.m
    • VISEU
    • Pc. D. João I, Edifício Cidade D. João I, loja J, 3510-076 Viseu From 9 a.m to 12:30 p.m and from 1:30 p.m to 6 p.m
    • PORTALEGRE
    • Avenida da Liberdade, nº107A, 7300-065 Portalegre From 9 a.m to 13 p.m and from 2 p.m to 6 p.m
    • LEIRIA
    • Av. 2 de Maio, lote 52, Edifício Apinina, Loja C, 2415-396 Leiria From 9 a.m to 12:30 p.m and from 1:30 p.m to 6 p.m
Complaints
If you would like to lodge a complaint, you can contact us as follows:
Customer Service Points
View map View map
By post
Apartado 12011
EC Picoas
1061-001 Lisboa
Customer Service
808 50 20 50
working days, from 9 a.m. to 8 p.m.
Local call cost.
Fax
213 502 775
Form
Go to the form Open Query mailbox
All complaints received are recorded in our systems and the Client may request information about them on any of the indicated channels.

IBERDROLA CLIENTES PORTUGAL undertakes to provide an answer within 15 working days from the date of the complaint. This answer is intended to inform the Client of the actions that have been taken or will be taken to solve the incident, the subject of the complaint. The answer does not necessarily

imply solving the incidence, because in some situations it may require actions that exceed the time set for the response.

Electronic Complaints Book

The Complaints Book electronic format is a measure of the "SIMPLEX + 2016" programme involving the Consumer Directorate-General and the regulatory authorities from the various sectors.

Click on aqui to request information and/or submit your complaint directly to ERSE- Entidade Reguladora dos Serviços Energéticos (the Portuguese Energy Services Regulatory Authority).