Priority Customers

In the presence of priority customers, IBERDROLA ensures high quality commercial relations. Priority customers are:

  • Hospital facilities, health centres or other bodies that provide similar services
  • National security facilities
  • Fire-fighters
  • Civil Protection
  • Security Forces
  • Equipment used in maritime or air traffic safety and management
  • Penitentiary facilities

With a view to ensuring customised treatment, priority customers should request to be registered with IBERDROLA. In turn, IBERDROLA transfers this information to the Grid Operator, in order that the latter may register this circumstance in its database. In the awareness of how important electricity is for the functioning of life support and medical treatment equipment, IBERDROLA guarantees that these customers will be contacted in the event of foreseeable interruptions in supply.