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No surpises, decide how much you want to pay
(1) A real meter reading must have been taken within two months prior to the adjustment. If not, the difference will be reimbursed in the next adjustment.
(2) Unless it does not exceed the monthly fixed rate by 150%, in which case one single charge is made for this amount.
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Fixed Rate is a method of payment that you can enjoy, free of charge, for whatever offer or rate you may have. Once activated, the energy prices you have subscribed to will remain unchanged.
Based on your past energy consumption, we recommend an amount to pay each month and continue sending you bills containing all information on your consumption and actual spending.
No. It is a payment method that lets you pay the same amount every month while only paying for your usage. Fixed Rate has no usage limits, over-consumption charges, hidden fees or conditions. It is the perfect formula for total peace of mind, since you can plan without surprises.
When you sign up, Iberdrola will provide you with a personalised recommendation for the monthly rate that best suits your usage. Moreover, we check your usage every 6 months to ensure that you continue with the most appropriate rate and then adjust the balance every 12 months.
In this case, we will credit the difference to your account in the ensuing month.
In this case, we will include the difference in the twelfth payment. If the amount is significant, however, you can pay in fractions over 12 months.
No, you only pay for what you consume, regardless of whether you use more or less.
Yes, we send you all your bills with a detailed itemisation of your actual usage so that can always keep on top of things. In any case, please bear in mind that we will continue studying your case and shall contact you if your usage differs significantly from the estimated usage and requires a change in Fixed Rate.
Yes, there is no cost involved and you can cancel your registration at any time.
Yes, Fixed Rate is available for all electricity and gas plans.
Yes, Fixed Rate is available for all pricing programmes save High Voltage in electricity and High Pressure in gas.
By phone at 808 50 20 50 (working days from 9 am to 8 pm; charged as a local call), or at any of our Customer service points , or at e-mail email@example.com
The following conditions govern the agreement between the Client as holder of supply contract and IBERDROLA for payment of the amounts billed by virtue of the cited Contract through a monthly fixed rate.
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