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Basic information about data protection
Responsible party: IBERDROLA CLIENTES, S.A.U.
Purpose: Management of submitted requests and consultations.
Authority: Consent obtained, legitimate interest and compliance with regulations.
Recipients: Third-party work and service providers, including international transfers.
Rights: Access, rectification, deletion, limitation of processing, portability of data and objection, including objection to automated individual decisions.
From: User.

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Our agents will be happy to address any matter with you
Remember to have on hand: Iberdrola Bill and the contract holder's ID card/tax ID number
Customer Service
900 225 235
210 304 841
24 hours
Local call cost
International Call: 00351 220 027 950
Business Client Support
808 50 60 00
working days, from 9am to 6pm
Headquarters
00351 213 502 750

Morada Iberdrola


Apartado 12011 EC
Picoas 1061-001
Lisboa
Language Calls from Spain Calls from abroad
French 900 322 033 96 232 80 22
English 900 322 044 91 649 63 30
German 900 322 049 96 232 80 21
Spanish, Catalan, Basque y Valencian 900 225 235 91 649 63 28

Pontos de Apoio ao Cliente

Onde nos pode encontrar:

  • Faro Braga Aveiro Porto Lisboa Santarém Setúbal Vila Real Viseu Portalegre Leiria Viana do Castelo Beja
    • FARO
    • Lg. Francisco Sá Carneiro, 39, 8000-151 Faro Horário de Funcionamento: dias úteis, das 10h às 13h e das 14h às 19h
    • Rua Judice Biker, 35, 8500-701 Portimão Horário de funcionamento: dias úteis, das 10h às 13h e das 14h às 19h
    • BRAGA
    • Av. General Norton de Matos, 92, 4700-387 Braga Horário de funcionamento: dias úteis, das 10h às 13h e das 14h às 19h
    • Av. Conde Margaride, 779, 4835-072 Guimarães Horário de funcionamento: dias úteis, das 10h às 13h e das 14h às 19h
    • AVEIRO
    • Rua Dr. António C. Ferreira Soares, 114, 4520-214 Santa Maria da Feira Horário de funcionamento: dias úteis, das 10h às 13h e das 14h às 19h
    • Rua José Afonso, 34, 3800-438 Aveiro Horário de funcionamento: dias úteis, das 10h às 13h e das 14h às 19h
    • VIANA DO CASTELO
    • Av. Conde Carreira, 62, 4900-343 Viana do Castelo Horário de funcionamento: dias úteis, das 10h às 13h e das 14h às 19h
Complaints
If you would like to lodge a complaint, you can contact us as follows:
Customer Service Points
View map View map
By post
Apartado 12011
EC Picoas
1061-001 Lisboa
Customer Service
808 50 20 50
working days, from 9 a.m. to 8 p.m.
Local call cost.
Fax
213 502 775
Form
Go to the form Open Query mailbox
All complaints received are recorded in our systems and the Client may request information about them on any of the indicated channels.

IBERDROLA CLIENTES PORTUGAL undertakes to provide an answer within 15 working days from the date of the complaint. This answer is intended to inform the Client of the actions that have been taken or will be taken to solve the incident, the subject of the complaint. The answer does not necessarily

imply solving the incidence, because in some situations it may require actions that exceed the time set for the response.

Electronic Complaints Book

The Complaints Book electronic format is a measure of the "SIMPLEX + 2016" programme involving the Consumer Directorate-General and the regulatory authorities from the various sectors.

Click on aqui to request information and/or submit your complaint directly to ERSE- Entidade Reguladora dos Serviços Energéticos (the Portuguese Energy Services Regulatory Authority).